I have been dealing with ECGO for several years. When the company that installed the system went out of business I contacted them directly and they helped me with service directly in a way a homeowner could understand Ron and Roxanne were always professional and prompt. Do not hesitiate to work with this outstanding company
Best in the business! I have loved working with Roxanne and Ron for the past almost decade now. They care so much for each individual customer and spend the time to educate when we need it. I cannot calculate all of the hours through the years that one of them has walked me through a project and stayed on the phone as long as I needed, or the times I just all and tell them what I want to do so they can put an order together for me. The trust I have in them, to be able to call in the field and purchase something for next day delivery (without knowing the price because I know they are fair) is priceless. Vendors like ECGO make my business so much less stressful.
I had East Coast repair our FAAC gate opener system and Ron has been wonderful! Always available for a quick call, and really caring about the $ we spend, avoiding unnecessary fixes and focusing on the important and critical. Almost as the opposite of all their competitors which charged me to change the electronic system of my gate twice, while it was obvious to me, the layman, that it was likely an hydraulic arm issue. They ultimately agreed and proposed I buy new ones. These FAAC arms are high quality and Ron suggested a quick fix. Worked like a charm! Full trust. Thank you!
Finally found absolutely 5-Star customer service- East Coast did a fantastic job helping us find a perfect fit for our specific needs. I will definitely be recommending them to other friends in our industry.
From day one (in 2019) ECGO has been an absolute pleasure to work with. From the sale, to the install, and beyond, they have your back. They're always there no matter what. You can't find Customer service like this with hardly any other businesses, especially in the control access industry. I highly recommend them.
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